For ordering, unzipping and download questions, please visit this post on our blog.  If you need to redownload products from the past (ordered after Dec 2009) skip the order info and look ahead to the download info.  Prior to this version of our site, in 2009, we emailed products and did not have an e-commerce cart.  If you need products resent, you will need to provide your emailed receipt for proof of purchase.  Send this in a ticket and we will email you the products.